Credit Guide

This is the Credit Guide of Red Rock Brokers Group Pty Ltd ABN 40 149 728 030, Australian Credit Licence 405961. We are licensed
to arrange loans and leases under the National Consumer Credit Protection Act 2009. This Credit Guide is designed to assist you in
deciding whether to use the services we offer. We will provide you with information on a range of lenders and products. Once you
have chosen a loan or lease that is suitable for you, we will help you to obtain an approval.

Our Associations and Relationships

All our credit representatives are accredited with a range of lenders. The lenders named below are the six lenders with whom we
conduct the most business:


ANZ | Westpac | NAB | St George | Bankwest | ING

Credit Representative

ANZ | NAB | WBC | ING | Pepper | MACQ

Our Responsible Lending Obligations to You

We are obliged to ensure that any loan, or principal increase to a loan, we help you to obtain, or any lease we help you enter, is not
unsuitable for you. To decide this, we may need to ask you some questions in order to assess whether the loan or lease is not
unsuitable. The law requires us to:

  • make reasonable enquiries about your requirements and objectives;
  • make reasonable enquiries about your financialsituation; and
  • take reasonable steps to verify that financialsituation.

Credit will be unsuitable for you if, at the time of the assessment, it is likely that the following would apply at the time credit is

  • you could not pay or could only pay with substantial hardship; or
  • the credit will not meet your requirements or objectives.

For example, if you can only repay by selling your principal place of residence, it is presumed that the loan will cause substantial hardship unless the contrary is proved. For this reason we must ask you to provide a significant amount of information. It is important that the information you provide is accurate, complete and up-to-date. If we proceed on incomplete or incorrect information, you may be in breach of your legal obligations to the lender. We will provide you with a copy of our preliminary assessment of your application if you ask, within seven years of when we provided assistance to you. This requirement is only triggered if we give you credit assistance. If we arrange a loan for you to purchase or refinance real estate, remember you must make your own enquiries about the value of the real estate and its potential for future growth. Although we may obtain a valuation, that is for our own use and you should not rely on it.

Our Best Interests Duty (BID) Obligations to You

Mortgage brokers are required to act in the best interests of the consumer when providing credit assistance. The law requires us to:

  • Act in the best interests of the consumer when providing credit assistance;
  • Give priority to consumers where a conflict of interest is identified when providing credit assistance;
  • Not accept conflicted remuneration.
  • Gather and document information about a consumers’ individual circumstances, requirements & objectives;
  • Educate the consumer to make informed decisions;
  • Assess relevant products in line with the consumers needs; and those options & the recommendation are presented.

Credit Guide

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Our Fees and Charges

Depending on the nature of your requirements and the loan you seek we may charge a fee for providing credit assistance. If we do,
it will be detailed in a credit quote advising you the maximum amount payable by you to us in relation to credit assistance services
we provide to you. You may be charged a lender’s application fee, valuation fees and other fees associated with the loan. These
fees are not charged by us and will be disclosed to you prior to submission of the credit application. Please note, however, that if a
valuation is conducted and you ultimately choose not to proceed with the loan, you may be liable for the valuation fees.


We may receive commissions from the lenders and lessors who provide finance for you as our customers. These fees are not payable
by you. You may obtain information relating to reasonable estimates of those commissions and how they are calculated.
If we assist you with a non-consumer credit contract and you or the lender are in NSW, the law in that State requires that we also
tell you that we have commission arrangements relating to this type of credit contract. When we provide you with credit assistance,
you may ask us for a reasonable estimate of the commission likely to be received by the credit representative. From time to time,
we may receive financial or non-financial benefits from lenders, lessors or others. Some or all of a commission received may be paid
to the Credit Representative.

Referral Fees

We may pay a referral fee (i.e. commission) for third party referrals. An exampleof a referrer would be a real estate agent or solicitor.
This fee is not payable by you. This fee will be disclosed in the Credit Proposal Disclosure Document. You may on request obtain a
reasonable estimate of the amount of commission and how it is calculated. Red Rock and your representative may also receive a
benefit for referring you to other specialist service providers.

Internal Dispute Resolution

If you are unhappy with our services, please contact us first by contacting our complaints manager on the following:

Telephone 1300 667 694
Post PO Box 33142, Melbourne VIC 3004

We will try to deal with your complaint within 45 days. If you are unhappy with any decision or the handling of a complaint by us, you can refer your complaint to our external dispute resolution provider below. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.

External Dispute Resolution

Authority Australian Financial Complaints Authority (AFCA)
Telephone 1800 931 678
Post GPO Box 3 Melbourne VIC 3001

You should ensure that you have approved finance, in writing from the lender, before entering a binding contract to purchase. It is
important you understand your legal obligations under the loan, and the financial consequences. If you have any concerns, you should obtain independent legal and financial advice before you enter into a loan contract. We do not make any promises about the value or future prospects of any property you finance with us. You should always rely on your own enquiries. Before you accept your loan offer, make sure you read the credit contract carefully to understand full details of the loan. If you have any doubts, you should obtain independent legal and financial advice before you enter into any loan contract. We represent lenders and have obligations to them, and in particular, to not provide any information we know is misleading or deceptive. We also have obligations under the law to report any fraud, forgery, or other illegal activities. Before using our services, it is important that you understand that we have these obligations to lenders, and under the law